Each Petland store relied heavily on the network and data center at head office for everything from point of sale to human resources. It was critical that the system work, as payments couldn’t go through if the system was down. The IT department managed to barely make it work, but troubleshooting was a daily occurrence.
GAM Tech was hired to revamp the network and data centre and we put an emphasis on redundancy and speed. New servers, storage, network hardware, virtualization and network design were involved.
Because the new system is fast and reliable, customers are now happy as a result of the reduction in downtime. The network administrator has since moved to a new company and the new system is so efficient that he hasn’t needed to be replaced.