| Silver Plan | Advanced Plan | ||
|---|---|---|---|
| Support Features | |||
| Unlimited Support Get unlimited access to expert IT support whenever you need it, ensuring your team is always productive and stress-free. |
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| 5-Minute Response Time Experience rapid assistance with a guaranteed 5-minute response time for critical IT issues. Applies under normal circumstances and can be affected by factors outside of our control. |
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| Dedicated Client Success Manager Partner with a dedicated Client Success Manager to ensure seamless IT service delivery and personalized attention. |
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| Vendor Support & Maintenance Let us manage your vendor relationships and ensure timely maintenance to keep your systems running smoothly. |
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| I.T. Projects Tackle IT projects with confidence using our experienced team to plan, execute, and deliver at no additional cost. |
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| Inventory Management Stay organized with detailed tracking and management of your IT hardware and software assets. |
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| Documentation & Reporting Access comprehensive documentation and reports for transparency and streamlined IT operations. |
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| Quarterly Report/Yearly Plan Review quarterly reports and receive an annual IT strategy plan tailored to your business goals. |
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| Monthly Summary Stay informed with concise monthly summaries detailing your IT performance and support metrics. |
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| Money Back Guarantee** Enjoy peace of mind with a pro-rated refund of monthly fees if business productivity is lost due to GAM Tech actions. |
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| Cybersecurity Features | |||
| Endpoint Detection & Response Monitor and respond to threats at every endpoint with advanced detection and automated remediation. |
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| Cloud to Cloud Backup Secure your critical data with seamless cloud-to-cloud backup for uninterrupted access and recovery. |
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| Backup Verification & Restore Testing Ensure the reliability of your data backups with regular verification and restore testing, providing peace of mind and swift recovery when it matters most. |
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| Advanced Email Filtering Safeguard your inbox with state-of-the-art email filtering to block spam, phishing, and malware. |
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| Password Management Streamline and secure access across your organization with robust password management solutions that simplify control and enhance protection. |
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| Cybersecurity Training Empower your team with cybersecurity training to prevent breaches caused by human error. |
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| Darkweb Monitoring Detect compromised credentials early with proactive dark web monitoring to mitigate risks. |
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| Ethical Hacking Identify vulnerabilities with ethical hacking assessments conducted by our security professionals. |
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| Quarterly Penetration Tests Ensure robust security with quarterly penetration testing to detect and fix system weaknesses. |
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| 365 Enhancement Score Evaluate and optimize your IT environment with our 365 Enhancement Score. |
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| Security Operations Centre Benefit from 24/7 monitoring and rapid incident response with our Security Operations Centre. |
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| DNS Filter | |||
| Advanced Multifactor Authentication Strengthen access control with advanced multi-factor authentication solutions for all users. |
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| Advanced Mobile Device Management Secure and manage mobile devices with advanced features for policy enforcement and data protection. |
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