The first step in our process is to sign the contract with us. Our easy opt-out contract doesn’t lock you in the long term - we are confident that after the first 6 months of partnering with us, a contract will be the last thing you're thinking about.

We know that you didn't make the decision to switch IT service providers on a whim and that your previous provider will have a relationship with you and your company. It is very important to bring the current provider up to speed on all the changes. This will facilitate a smooth transition. We always communicate professionally with them for as long as they are still under contract with you to ensure that they are aware of any changes we are making. We also communicate directly and openly with your staff, so they know what is happening and how it will affect them.

Most companies don't have their own IT policies and procedures for staff to follow already prepared. When you switch to us, we will review your current IT policies and procedures. During the onboarding and after the onboarding, we will make recommendations based on industry best practices to implement new policies and procedures.

At GAM Tech, we try to empower our clients by providing training throughout the entire length of our partnership. When you switch to us as your IT Service provider, we start this right away by laying out the ways that our support team can be accessed (it's as easy as a click, email, or quick call). Our extensive support team is available from the first day of onboarding.

We know how important a smooth transition is. We will host a weekly update meeting on the progress and the next steps required for the proper onboarding.

Once you've successfully switched IT providers to GAM Tech, our friendly support staff continues to make sure that you get your issues resolved as quickly as possible and that you are happy with the results. Our management team also meets with your site contact quarterly to discuss progress and plan accordingly for the next quarter. But we're also available as you require around those meetings should project work need to be discussed, etc.

Once the onboarding is done, we will schedule a wrap-up meeting to make sure that everything that was discussed during the sale cycle or during the onboarding has been completed.