Managed IT for Canadian Aviation & Aerospace

Managed IT Services

Providing reliable, comprehensive managed IT services for Canadian aviation and aerospace businesses.

Cybersecurity

Safeguarding flight operations, maintenance records, and controlled technical data with proactive cybersecurity and expert support.

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IT Solutions

Providing tailored IT solutions designed to meet the specific needs of operators, MROs, flight schools, and aerospace suppliers.

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Canadian aviation and aerospace businesses run on technology that cannot fail at the wrong moment. Maintenance tracking, flight operations, crew scheduling, parts inventory, and engineering data all depend on systems that have to be available at 5 a.m. before the first departure and they sit inside one of the most heavily regulated and most targeted industries in the country.

GAM Tech has delivered managed IT and cybersecurity services to Canadian businesses since 2012. From our eight offices across Canada Calgary, Edmonton, Red Deer, Vancouver, Victoria, Toronto, Ottawa, and Montréal we support charter and regional operators, aircraft maintenance organizations (AMOs) and MROs, flight training units, fixed-base operators (FBOs), and aerospace manufacturers and suppliers with 20 to 500 users on a Canadian-owned, SOC 2 certified platform from a Certified B Corporation.

This page covers what managed IT for Canadian aviation and aerospace looks like at GAM Tech, how we protect maintenance and controlled technical data, and how we support the compliance programs your business answers to.

Why Canadian aviation and aerospace businesses choose GAM Tech

Four things set GAM Tech apart when a Canadian aviation or aerospace business is evaluating us:

Independent third-party certifications. SOC 2 certified, Certified B Corporation, ESET Canada MSP Partner of the Year 2024 and 2025, ranked #97 globally and #1 in Western Canada on the 2026 Channel Futures MSP 501, three-time Globe and Mail Canada's Top Growing Companies honoree, and Canada's Top 50 Best Managed IT Companies five consecutive years (2021–2025). Canadian-owned since 2012. No private equity owner, no US parent.
A 5-minute response commitment, delivered on 99%+ of tickets, 24/7. When the maintenance tracking system won't sync before a morning departure, or dispatch loses access to the flight planning tools, you reach a GAM Tech engineer immediately not a voicemail queue.
A dedicated Client Success Manager providing ongoing vCIO advisory on every plan. Technology strategy, budget planning, vendor advocacy, quarterly business reviews, and compliance roadmapping handled by one accountable point of contact. Your day-to-day tickets go to our 24/7 help desk team.
Most IT projects included in your monthly fee. Hangar and office network builds, Microsoft 365 migrations, new base deployments, firewall replacements, and secure file-sharing rollouts are part of the service on the majority of projects not a surprise invoice.

24/7 internal monitoring and help desk

Monitoring agents on every workstation, server, and network device across your offices, hangars, and bases. Alerts triaged around the clock by GAM Tech's Canadian team, with a first human response within 5 minutes on 99%+ of tickets. Built for operations that start before sunrise and run across time zones.

Patch management that respects your operating schedule

Monthly operating system patching and weekly application patching across Microsoft 365 and your line-of-business stack. Patching is scheduled around flight schedules, maintenance shifts, and audit windows never during a departure bank or a heavy-check deadline.

Microsoft 365 administration and security hardening

Entra ID identity, Conditional Access, Intune device management for office and hangar devices, SharePoint and OneDrive governance for maintenance records, manuals, and engineering documents, and Defender for Office 365 to block the invoice fraud and business email compromise that target parts purchasing and fuel suppliers.

Hardware procurement and lifecycle

Office workstations, hangar-floor tablets and rugged laptops, mobile devices for crews and technicians, printers and label printers for parts, and network equipment for remote bases. Hardware-as-a-Service is available for businesses that prefer operating over capital expenditure.

Backup, business continuity, and disaster recovery

Immutable, off-site, Canadian-replicated backups of your Microsoft 365 tenant, maintenance and training records, file servers, and line-of-business applications. Restore procedures tested quarterly, with documented recovery time (RTO) and recovery point (RPO) objectives aligned to your operating schedule. Business continuity planning included on every plan, with GAM Tech's Breach Recovery Guarantee on our Gold and Platinum tiers.

Aviation and aerospace businesses hold exactly what attackers want: controlled technical data, export-controlled drawings, customer and passenger records, and payment flows to parts and fuel suppliers. A ransomware incident here is not just an IT outage it can ground aircraft, delay maintenance releases, and put defence and OEM contracts at risk.

GAM Tech's cybersecurity stack, included on managed IT plans by tier:

Baseline cybersecurity (Silver, Gold, Platinum)

Endpoint Detection and Response (EDR) on every workstation, laptop, and server behaviour-based threat detection, not just signature antivirus.
Advanced email filtering with sandboxed attachment inspection to stop phishing and invoice fraud before users see it.
Multi-Factor Authentication (MFA) on every account, enforced by Conditional Access policy.
Quarterly security awareness training plus ongoing phishing simulations, with measured click rates and documented completion.
DNS filtering and DKIM, DMARC, and SPF email authentication to stop domain impersonation.

Advanced cybersecurity (Gold and Platinum)

Ultimate MDR 24/7 managed detection and response by a dedicated security operations team.
Advanced Multi-Factor Authentication, including phishing-resistant options for administrators and finance staff.
Dark web monitoring for exposed company credentials.
Password manager licensing for every user.
GAM Tech's Breach Recovery Guarantee.

Platinum-tier additions

Identity Threat Detection and Response (ITDR).
Advanced Mobile Device Management for crew and technician devices.
A documented security compliance program supporting your defence, OEM, and insurance requirements.

Protecting maintenance records and controlled technical data

Your maintenance and engineering data is both operationally critical and, often, legally controlled. GAM Tech designs your environment so the right people can reach it from the hangar floor, and nobody else can reach it at all.

iManage Work, iManage Share, and iManage Insight

iManage is the dominant DMS for mid-market and larger Canadian law firms. GAM Tech supports iManage Cloud deployments, iManage on-premises installations, and hybrid configurations. Our iManage services include tenant administration, security hardening, user provisioning and deprovisioning, matter and workspace governance, iManage Share external sharing policies, iManage Insight configuration, Microsoft 365 integration (Outlook and Word), mobile client deployment, and migration from legacy DMS platforms to iManage.

NetDocuments

NetDocuments is a cloud-native DMS used by many Canadian firms that prefer SaaS over appliance-based alternatives. GAM Tech handles NetDocuments tenant administration, Microsoft 365 integration, security configuration, Workspace and Cabinet governance, user training, and migration support.

Clio, PracticePanther, PCLaw, and small-firm practice management

For solo practitioners and small firms running Clio Manage, Clio Grow, PracticePanther, PCLaw, or similar practice management platforms, GAM Tech provides tenant administration, security configuration, data backup, and integration with Microsoft 365 and your accounting system.

DMS migration and transition projects

Moving from one DMS to another including iManage to NetDocuments, legacy on-premise iManage to iManage Cloud, or a sunset platform like Worldox to a current DMS is one of the highest-risk projects a law firm undertakes. GAM Tech handles DMS migration as a project included in your plan: scoping, pilot testing, data validation, phased cutover, and user training delivered by our project team.

Transport Canada. IT controls and records retention supporting your Canadian Aviation Regulations (CARs) certificates and Safety Management System (SMS) documentation.
Defence and controlled goods. Technology controls supporting the Controlled Goods Program, ITAR, and the Canadian Program for Cyber Security Certification (CPCSC) for defence contracts, plus CMMC readiness for suppliers in the US Department of Defense supply chain.
OEM and customer security requirements. Evidence and documentation for supplier security questionnaires from OEMs, airlines, and prime contractors.
Privacy law. Controls supporting PIPEDA, Québec Law 25, and provincial privacy laws for passenger, student, and employee information.
Cyber insurance. MFA, EDR, backup, and training evidence packaged for your cyber insurance applications and renewals.

Microsoft 365 Copilot readiness — permissions clean-up so Copilot never surfaces controlled technical data to the wrong people.
AI governance policy — clear rules on what data can and cannot be used with AI tools, including controlled goods and ITAR data.
Practical use cases — searching manuals and procedures, drafting reports, and summarizing meeting notes, with mandatory human review.
AI advisory as part of your vCIO engagement — your Client Success Manager keeps your business current as AI tools and rules change.

Discovery (weeks 1–2): environment audit, systems and vendor inventory, user roster, security baseline.
Knowledge transfer (weeks 2–3): structured handoff from the outgoing provider, documented in a Transition Memorandum.
Agent and tool deployment (weeks 3–5): monitoring, EDR, patching, and management agents deployed around your operating schedule.
Security baseline hardening (weeks 4–7): MFA rollout, Secure Score improvements, backup verification, controlled-data access review.
Steady-state operation (week 8 onward): first quarterly business review at 90 days.

Silver

Managed IT with baseline cybersecurity

Starting at $110 per managed device per month with a $1,000 monthly minimum. Appropriate for flight schools, FBOs, and smaller operators (typically up to 25 users) with standard workflows.

Gold

Enhanced managed IT with Ultimate MDR and Breach Recovery Guarantee

Everything in Silver, plus Ultimate MDR, Advanced MFA, dark web monitoring, password manager, and GAM Tech's Breach Recovery Guarantee. Appropriate for operators and MROs handling customer, passenger, or maintenance data across multiple bases. Pricing determined by scope book a consultation.

Platinum

Full-scope managed IT with Identity Threat Detection and Response

Everything in Gold, including the Breach Recovery Guarantee, plus ITDR, Advanced Mobile Device Management, and a security compliance program. For aerospace suppliers with defence or OEM security requirements, and businesses with 75+ users. Pricing determined by scope book a consultation.

Charter and regional operators, aircraft maintenance organizations and MROs, flight training units, fixed-base operators, and aerospace manufacturers and suppliers with 20 to 500 users, from our eight offices in Alberta, British Columbia, Ontario, and Québec.

Yes we support the IT environment those platforms run on: workstations, networks, user access, Microsoft 365 integration, and backup of locally held data. We work alongside your software vendors and escalate to them when an issue sits inside their application.

Yes. We provide the technology controls those programs expect access control, segregated storage, logging, MFA, and documented security procedures and the evidence your compliance lead needs. Your business remains responsible for the compliance determination and for registration with the program.

A 5-minute response from ticket submission to first human engagement, delivered on 99%+ of tickets, 24 hours a day, 7 days a week. Outages that affect departures or maintenance releases are escalated to senior engineering immediately.

Silver plans start at $110 per managed device per month with a $1,000 monthly minimum. Gold and Platinum are priced by scope. Most IT projects are included in the monthly fee. Book a free consultation to scope your environment.

Partner with GAM Tech

If you're reading this page, your firm is probably at a decision point your current IT provider is not delivering, your technology risk is growing, or you're planning for the next phase of your firm's growth and want to make sure the IT partner you choose can scale with you.

GAM Tech supports Canadian aviation and aerospace businesses with Canadian-owned, SOC 2 certified managed IT and cybersecurity from a Certified B Corporation, from eight offices across the country, with a 5-minute response commitment, a dedicated Client Success Manager, and most IT projects included in your monthly fee.

Book a free 30-minute consultation to walk through your firm's current state, decision timeline, and what a GAM Tech engagement would look like.

— Adrian Ghira, Managing Partner, GAM Tech

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Don’t wait to take control of your IT. Schedule your free consultation with GAM Tech today, and start building a stronger, more resilient IT foundation for your business

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Managed IT, Cybersecurity, and Compliance Support for Canadian Aviation and Aerospace Businesses