Certified B Corporation
Your board, your funders, and your donors can see your technology partner shares your commitment to purpose-driven business. The B Corp certification is independently verified and audited, not a self-declared claim.
Managed IT, Cybersecurity, and CRM Support for Canadian Nonprofits, Charities, and Foundations
Canadian nonprofits, registered charities, and foundations operate under constraints that for-profit firms do not. Donor data and funder relationships are mission-critical. CRA T3010 reporting and charity receipting have specific technology implications. Microsoft, Google, and major vendor nonprofit licensing changes the economics of IT in ways many managed IT providers do not understand. And most importantly your technology partner's values matter to your board, your funders, and your staff in ways that do not apply to generic SMB engagements.
Why Canadian nonprofits choose GAM Tech
Four things set GAM Tech apart when a Canadian nonprofit is evaluating us:
Nonprofit licensing expertise
Microsoft 365 nonprofit grants, Google for Nonprofits, TechSoup Canada, Blackbaud nonprofit pricing, and Salesforce Nonprofit Cloud discounts. We handle the licensing economics so your organization stretches every operational dollar.
Dedicated strategic guidance
A dedicated Client Success Manager provides ongoing vCIO advisory on every plan: technology strategy, budget planning for grant applications, funder reporting support, and quarterly business reviews.
Canadian-owned expertise
SOC 2 certified, ESET Canada MSP Partner of the Year 2024 and 2025, ranked #97 globally and #1 in Western Canada on the 2026 Channel Futures MSP 501, and a three-time Globe and Mail Canada’s Top Growing Companies honoree. Canadian-owned since 2012. No private equity owner.
A purpose-aligned technology partner
GAM Tech is a Certified B Corporation. We have delivered managed IT and cybersecurity services to Canadian nonprofits and charities since 2012.
From our eight offices across Canada, Calgary, Edmonton, Red Deer, Vancouver, Victoria, Toronto, Ottawa, and Montréal, we support community-serving organizations, foundations, faith-based organizations, arts and cultural institutions, social service agencies, environmental nonprofits, and advocacy organizations with 10 to 500 users on a Canadian-owned, SOC 2 certified, B Corp verified platform.
Explore our managed IT services, sector-specific software support, donor data controls, and service plans below.
Managed IT services tailored for Canadian nonprofits
24/7 internal monitoring and help desk
Monitoring agents on every device and server. Alerts triaged by our Canadian-staffed Network Operations Centre. First human response within 5 minutes, delivered on 99%+ of tickets. Help desk coverage is 24/7, delivered by GAM Tech employees from Canadian offices. Critical for organizations with evening programs, weekend events, and front-line service delivery that cannot wait for Monday morning.
Microsoft 365 nonprofit grants and Google for Nonprofits licensing
Microsoft offers eligible Canadian registered charities Business Standard and Business Premium licensing at steeply discounted rates (and some licensing free). Google for Nonprofits provides Workspace Business Standard free to eligible organizations with per-user caps. TechSoup Canada administers these programs in Canada. GAM Tech handles the eligibility verification, application coordination, licensing lifecycle, and tenant configuration so your organization captures the licensing savings without the administrative burden.
Patch management and administrative hygiene
Monthly operating system patching for Windows and macOS. Weekly application patching across the common nonprofit software stack — Microsoft 365, Google Workspace, your CRM, your accounting system, your donor management platform, and specialty applications. Patch scheduling respects your program delivery calendar we do not push updates during a fundraising event or grant deadline.
Hardware-as-a-Service and donated equipment lifecycle
For organizations receiving donated hardware (common in the sector), GAM Tech handles secure receipt, inventory, data wiping of previous owner data, deployment, and ongoing lifecycle management. For organizations purchasing new hardware, we provide Hardware-as-a-Service on a per-user monthly fee or support procurement if you prefer to own. Equipment refresh planned in quarterly business review.
Backup, business continuity, and disaster recovery
Immutable, off-site, Canadian-replicated backups of your Microsoft 365 or Google Workspace tenant, your CRM, your donor database, your financial system, and your file servers. Restore procedures tested quarterly. Documented RTO and RPO. Business continuity planning included on every plan.
Cybersecurity for Canadian nonprofits
Canadian nonprofits are high-value cyber targets specifically because attackers know the sector's resources are stretched and security investment often comes last. Donor data commands premium prices on the dark web. Ransomware operators specifically target nonprofits because reputational damage from a breach is extreme. Business email compromise targets nonprofits with regular wire transfer activity including grant payments, international program transfers, and major gift receipting.
Baseline cybersecurity: Silver, Gold, and Platinum
- Endpoint Detection and Response (EDR) on every workstation, laptop, and server.
- Advanced email filtering with sandboxed attachment inspection.
- Multi-Factor Authentication (MFA) across every account including donor platforms, financial systems, and funder portals.
- Quarterly security awareness training plus ongoing phishing simulations.
- Monthly perimeter penetration testing.
- Incident response plan development.
- URL filtering, DKIM, DMARC, SPF email authentication.
- Microsoft 365 Enhancement Score monitoring.
Advanced cybersecurity: Gold and Platinum
- Ultimate MDR: 24/7 managed detection and response.
- Advanced Multi-Factor Authentication (AMFA).
- Password manager for the entire organization.
- Dark web monitoring.
Platinum additions
- Advanced Mobile Device Management (AMDM) for front-line staff accessing systems from personal devices.
- Identity Threat Detection and Response (ITDR).
- Security compliance program supporting funder security requirements, PCI-DSS for organizations processing payment card data, and sector-specific frameworks.
CRM, donor management, and nonprofit software support
The nonprofit technology stack is distinct from the generic SMB stack. GAM Tech supports the major platforms used by Canadian charities and nonprofits.
CRM and donor management
Salesforce Nonprofit Cloud, Blackbaud Raiser’s Edge NXT and legacy Raiser’s Edge, Blackbaud eTapestry, Blackbaud Financial Edge NXT, CiviCRM, DonorPerfect, Keela, Little Green Light, NationBuilder, Bloomerang, Virtuous, Sumac, iMIS, and specialty nonprofit CRM platforms.
Services include tenant administration, user provisioning, Microsoft 365 integration, data migration between platforms, and reporting configuration.
Nonprofit accounting and fund accounting
Blackbaud Financial Edge NXT, Sage Intacct for Nonprofits, QuickBooks Online with class tracking, Xero, Serenic Navigator, Microsoft Dynamics 365 Business Central with fund accounting configuration, Abila MIP Fund Accounting, Aplos, and specialty fund accounting platforms.
Services include installation, administration, grant tracking configuration, and audit-ready reporting support.
Online fundraising and donor engagement
Classy, Qgiv, GiveLively, GiveWP (WordPress), Donorbox, iDonate, Fundrazr, CanadaHelps integration, and specialty peer-to-peer fundraising platforms.
GAM Tech supports installation, PCI-DSS compliance scoping, payment processor integration, and donor data flow between fundraising platforms and your CRM.
Volunteer, program, and case management
Volunteer management platforms (Better Impact, VolunteerMatch Canada, Sign Up Genius), case management platforms (ClientTrack, Apricot by Social Solutions, Penelope by Athena Software), and program management tools. GAM Tech handles tenant administration, user provisioning, and data integration with your CRM and financial system.
Grant management and funder reporting
Fluxx, Submittable, SmartSimple, GrantAdvance, GrantStation, Instrumentl, Foundation Directory Online, and the specialty platforms major Canadian funders use. GAM Tech supports administration, user access, and workflow integration.
Donor data protection and CRA charity compliance
Canadian charities and nonprofits handle donor information under specific regulatory expectations. CRA T3010 annual reporting, charity receipting requirements, and the Office of the Privacy Commissioner of Canada’s expectations for donor data all have technology implications.
GAM Tech’s technology controls for charity data protection:
- Donor data encryption at rest and in transit across your CRM, donor database, and fundraising platforms.
- Role-based access controls: only authorized staff can view, modify, or export donor financial information.
- Audit-ready logs of donor data access and modification for regulatory inquiry.
- Immutable backups of all donor records with documented retention aligned to CRA record-keeping requirements.
- PCI-DSS compliance scoping for organizations processing payment card data, including determining your PCI-DSS SAQ level and implementing the required technical controls.
- PIPEDA alignment for donor information handling, with provincial overlays (PIPA BC, PIPA Alberta, Quebec Law 25) as applicable.
- Documented incident response procedures for suspected donor data breach, including the OPC breach notification path.
- Secure CRA Represent a Client access for authorized staff with MFA enforced.
AI and Microsoft Copilot for Canadian nonprofits
AI deployment is reshaping nonprofit operations across donor correspondence, grant writing, program evaluation, and administrative acceleration. Microsoft 365 Copilot can support administrative work; sector-specific AI tools target donor engagement, grant application drafting, and program evaluation. Nonprofit pricing is subject to vendor eligibility and current terms.
- Microsoft 365 Copilot deployment and governance: permissions audit before activation for donor data containment, phased rollout, role-specific training for fundraising, program, finance, and administration, and ongoing governance.
- Nonprofit-specific AI tool support: AI grant writing assistants, donor segmentation and personalization AI, program evaluation AI, and emerging sector platforms.
- AI governance for nonprofits: written policies covering donor data handling in AI tools, mandatory human review of AI-generated donor correspondence and funder communications, documentation requirements for AI involvement in reporting, and alignment to funder expectations.
- Vendor evaluation: your Client Success Manager keeps your organization current on nonprofit AI tools entering the Canadian market.
Multi-location, chapter, and national organization support
Many Canadian nonprofits operate as federated organizations, with a national office, provincial chapters, and local branches, with varying degrees of technology centralization. GAM Tech supports federated nonprofit structures across our eight Canadian offices and extended regional partner model.
- Primary location support from our nearest GAM Tech office across all eight Canadian cities.
- Extended regional coverage through pre-vetted partner technicians for locations outside our office footprint, under GAM Tech supervision.
- Documented on-site attendance commitments for chapter offices.
- Federated identity architecture supporting chapter autonomy and national-level security governance.
- Centralized or decentralized financial systems, supporting whichever model your organization has chosen.
- Travel coordinated by your Client Success Manager. Your administrator does not schedule technicians.
Transitioning from your current IT provider
GAM Tech handles nonprofit transitions as a documented project, with program delivery protected throughout.
- Discovery (weeks 1–2): environment audit, CRM assessment, donor database inventory, Microsoft 365 or Google Workspace tenant assessment, and security baseline.
- Knowledge transfer (weeks 2–3): structured handoff from outgoing provider and documented Transition Memorandum.
- Agent and tool deployment (weeks 3–5): monitoring, EDR, patching, and management agents deployed with zero disruption.
- Security baseline hardening (weeks 4–7): MFA rollout, Secure Score improvements, backup verification, and donor data access review.
- Steady-state operation (week 8 onward): first quarterly business review at 90 days.
Change management runs throughout: user communications, training sessions, and a documented FAQ. Transition projects are included in your managed IT plan.
Our service plans
Silver
Managed IT with baseline cybersecurity
Starting at $110 per managed device per month with a $1,000 monthly minimum. Appropriate for smaller nonprofits, typically up to 25 users. Includes Microsoft 365 or Google Workspace licensing coordination through nonprofit grant programs.
Gold
Enhanced managed IT with Ultimate MDR
Everything in Silver, plus Ultimate MDR, Advanced MFA, dark web monitoring, and a password manager. Appropriate for mid-size nonprofits with elevated donor data sensitivity, multi-chapter operations, or funder security requirements.
Platinum
Full-scope managed IT with Breach Recovery Guarantee
Everything in Gold, plus ITDR, Advanced Mobile Device Management, a security compliance program, and Breach Recovery Guarantee. For larger nonprofits with 75+ users, multi-location national organizations, or regulatory scope.
Frequently asked questions
What CRM and donor management platforms does GAM Tech support?
Salesforce Nonprofit Cloud, Blackbaud Raiser’s Edge NXT and legacy Raiser’s Edge, Blackbaud eTapestry, Blackbaud Financial Edge NXT, CiviCRM, DonorPerfect, Keela, Little Green Light, NationBuilder, Bloomerang, Virtuous, Sumac, iMIS, and specialty nonprofit CRM platforms. Services include tenant administration, user provisioning, Microsoft 365 integration, data migration between platforms, and reporting configuration.
Does GAM Tech handle Microsoft and Google nonprofit licensing?
Yes. GAM Tech handles eligibility verification, application coordination with TechSoup Canada where applicable, licensing lifecycle, and tenant configuration for Microsoft 365 nonprofit licensing and Google for Nonprofits. We also coordinate Salesforce nonprofit program eligibility and Blackbaud nonprofit pricing. Product availability, grants, discounts, and per-user caps depend on current vendor terms.
How does GAM Tech support PCI-DSS compliance for fundraising platforms?
GAM Tech provides PCI-DSS compliance scoping for nonprofits processing payment card data: determining your organization’s Self-Assessment Questionnaire (SAQ) level based on your fundraising architecture, implementing required technical controls, documenting the compliance posture, and coordinating with your payment processor. For fully hosted platforms such as CanadaHelps, we document the architecture and assess your remaining responsibilities to support annual compliance affirmation.
What is GAM Tech’s response commitment?
A 5-minute response from ticket submission to first human engagement, delivered on 99%+ of tickets, 24 hours per day, 7 days per week, including statutory holidays, fundraising events, and grant deadlines. Response is delivered by GAM Tech employees working from our Canadian offices.
How does GAM Tech support fundraising events and campaigns?
Services include pre-event IT readiness review, on-call support during event day, elevated monitoring during Giving Tuesday, year-end giving, and major event days, and post-event system review. For peer-to-peer fundraising campaigns or large event-day registration, we provide elevated support during the critical windows.
Does GAM Tech support AI deployment for nonprofits?
Yes. GAM Tech supports Microsoft 365 Copilot deployment, AI grant writing assistants, donor segmentation and personalization AI, program evaluation AI, and emerging nonprofit sector platforms. Services include vendor evaluation, procurement, deployment, integration with your CRM and Microsoft 365 or Google Workspace, usage policy development aligned to donor privacy and funder expectations, and ongoing governance review. Nonprofit pricing applies where available and eligible.
Where is our organization’s donor data hosted?
GAM Tech configures client environments with Canadian data residency wherever possible: Canadian-hosted Microsoft 365 tenants, Canadian-hosted or Canadian-replicated backup, and vendor platforms selected for Canadian data residency commitments. For specific donor confidentiality or funder requirements about data residency, we document the configuration before engagement. Residency depends on each service and its configuration.
How does GAM Tech support federated or multi-chapter nonprofits?
GAM Tech operates eight offices across Canada and extends on-site technical support beyond those cities through a vetted regional partner model with GAM Tech supervision. We support identity architecture, security governance, and financial system configuration whether your model is centralized or decentralized. All on-site attendance is coordinated by your dedicated Client Success Manager.
Why does GAM Tech’s B Corp certification matter for nonprofit partnerships?
B Corp certification is independently verified by B Lab against standards covering social and environmental performance, accountability, and transparency. For a nonprofit considering a managed IT partner, B Corp certification is evidence that your technology vendor’s values are externally audited rather than self-declared, relevant to your board, your funders, and your donors.
Does GAM Tech provide pro bono or discounted services to nonprofits?
GAM Tech’s managed IT plans are offered to nonprofits at standard pricing. We do not provide pro bono managed IT services. However, we handle Microsoft, Google, Salesforce, and major vendor nonprofit licensing on your behalf and coordinate TechSoup Canada eligibility for additional vendor discounts. Available savings depend on your organization’s eligibility and the vendor programs you use.
Partner with GAM Tech
Your organization may be at a decision point: your current IT provider is not delivering, your organization has grown past the provider’s capability, or you want a technology partner whose values and certifications align with the organization you’re building.
GAM Tech supports Canadian nonprofits with Canadian-owned, SOC 2 certified, B Corp verified managed IT and cybersecurity, from eight offices across the country, with a 5-minute response commitment, dedicated Client Success Manager, nonprofit licensing expertise, and IT projects included in your monthly fee.
Book a free 30-minute consultation to walk through your organization’s current state, decision timeline, and what a GAM Tech engagement would look like.