RPA is automation technology that uses bots - software programs that can copy a human employee's actions. These bots can be used to perform any sort of actions and tasks, from data entry to invoicing, recognizing and reading text, and more.
RPA stands for:
RPA bots are software robots. Think of them as your personal, digital workforce. In business, each RPA bot can do the same computer-based jobs as a human employee. If you have any apps or cloud-based software that uses a number of "seats", an RPA bot will need one of them.
At GAM Tech, we use Archie - a bot that we have programmed with intelligent automation to interact with new and existing clients, answer their questions, and get them routed to the right member of the GAM Tech team for conversations. This leads to improved customer experience for people interacting with us.
How is Archie different than a human worker?
5. Archie is ridiculously fast. If a conversation or customer service report needs to be completed, the job is done in minutes, when it takes a human a couple of hours.
6. Archie works through basic commands and logic. If you need Archie to find something or answer questions, just tell it what you want it to say in straightforward language, and it's done... no need for back and forth emails.
As long as you are assigning tasks that are rule-based, RPA tools can do most clerical and administrative tasks:
You don't need AI and machine learning to make a digital transformation at your business. Imagine what your business would be able to accomplish with time-sucking tasks being completed by RPA bots.