Managed IT, Cybersecurity, and ERP Support for Canadian Manufacturers and Logistics Firms
Managed IT Services
Providing reliable, comprehensive managed IT services for Local Governments.
Cybersecurity
Safeguarding Local Governments with proactive cybersecurity solutions and expert support.
IT Solutions
Providing tailored IT solutions designed to meet the specific needs of Local Governments.
Canadian manufacturers, distributors, and logistics firms run on a technology stack that sits at the intersection of information technology (IT) and operational technology (OT). Your ERP, MES, WMS, and shop floor systems are the operational core of your business if they fail, production stops, trucks don't move, and customer orders don't ship. Generic managed IT providers don't understand the risk profile this creates.
GAM Tech has delivered managed IT and cybersecurity services to Canadian manufacturing and logistics firms since 2012. From our eight offices across Canada Calgary, Edmonton, Red Deer, Vancouver, Victoria, Toronto, Ottawa, and Montréal we support metal fabrication shops, food and beverage processors, industrial equipment manufacturers, consumer product makers, 3PL warehouses, trucking fleets, cold-chain logistics operators, and specialty distribution businesses with 20 to 500 users on a Canadian-owned, SOC 2 certified, B Corp verified platform.
This page covers what managed IT for Canadian manufacturing and logistics looks like at GAM Tech, how we handle OT/IT convergence, ERP continuity, and supply-chain cybersecurity.
Why Canadian manufacturers and logistics firms choose GAM Tech
Four things set GAM Tech apart when a Canadian manufacturer or logistics firm is evaluating us:
- Independent third-party certifications. SOC 2 certified, Certified B Corporation, ESET Canada MSP Partner of the Year 2024 and 2025, ranked #97 globally and #1 in Western Canada on the 2026 Channel Futures MSP 501, three-timeGlobe and Mail Canada's Top Growing Companies honoree, Canada's Top 50 Best Managed IT Companies five consecutive years (2021-2025). Canadian-owned since 2012. No private equity owner, no US parent.
- A 5-minute response commitment, delivered on 99%+ of tickets. When your ERP goes down at shift change, when the WMS loses connection to a scanner, when a production line is waiting on an inventory lookup you reach us immediately.
- A dedicated Client Success Manager providing ongoing vCIO advisory on every plan. Technology strategy, budget planning, vendor advocacy, quarterly business reviews, and OT/IT roadmapping handled by one accountable point of contact.
- IT projects included in your monthly fee. ERP migrations, Microsoft 365 tenant transitions, new facility deployments, network segmentation projects, firewall replacements part of the service, not a surprise invoice.
Managed IT services
Tailored for Manufacturing and Logistics
24/7 internal monitoring and help desk
Monitoring agents on every workstation, server, network device, and (where feasible) connected OT asset. Alerts triaged by our Canadian-staffed Network Operations Centre. First human response within 5 minutes, delivered on 99%+ of tickets, 24/7, by GAM Tech employees based in our Canadian offices. Critical for manufacturers running second and third shifts, distributors with overnight receiving operations, and logistics firms with cross-time-zone dispatch.
Patch management across your ERP, MES, and WMS stack
Monthly operating system patching for Windows and Linux (common across industrial environments). Weekly application patching across the common manufacturing and logistics software stack Microsoft 365, your ERP, your MES, your WMS, your TMS, your accounting integration, and specialty platforms. Patch scheduling respects production shift patterns and inventory cutover windows we patch when production allows, not during shift changes or peak receiving windows.
Microsoft 365 administration and security hardening
Microsoft 365 tenant administration tuned for the manufacturing and logistics risk profile. Entra ID identity, Conditional Access policies restricting access to office network ranges where appropriate, Intune device management, SharePoint and OneDrive governance for engineering drawings and supplier documentation, Teams data loss prevention for proprietary production information, Defender for Office 365 anti-phishing specifically important given the business email compromise risk against firms with regular supplier wire transfer activity.
Hardware procurement and lifecycle for shop floor and warehouse
GAM Tech procures and lifecycles office workstations, ruggedized tablets and mobile computers for warehouse and field operations, barcode scanners, label printers, forklift-mounted terminals, and specialty peripherals. Hardware-as-a-Service available for firms preferring operational over capital expenditure. Hardware refresh cycles planned in quarterly business review and executed by our project team.
Backup, business continuity, and disaster recovery
Immutable, off-site, Canadian-replicated backups of your Microsoft 365 tenant, your ERP data, your MES data, your WMS data, your file servers, your CAD and engineering drawings, and your line-of-business applications. Restore procedures tested quarterly. Documented RTO and RPO aligned to production continuity requirements. Business continuity planning included on every plan, with Breach Recovery Guarantee on Platinum.
Cybersecurity for Canadian manufacturers and logistics firms
Canadian manufacturing and logistics firms face a specific cyber threat profile. Ransomware operators target the sector because production downtime creates direct revenue loss and extreme pressure to pay. Business Email Compromise targets procurement and accounts-payable workflows because wire transfer volumes are high. Supply-chain attacks target firms with EDI connections, portal integrations, or shared systems with customers and vendors.
Baseline cybersecurity (Silver, Gold, Platinum)
- Endpoint Detection and Response (EDR) on every workstation, laptop, server, and (where supported) connected OT device.
- Advanced email filtering with sandboxed attachment inspection — critical for firms with regular supplier wire transfer activity.
- Multi-Factor Authentication (MFA) across every account including ERP, banking, and customer portals.
- Quarterly security awareness training plus ongoing phishing simulations.
- Monthly perimeter penetration testing.
- Incident response plan development.
- URL filtering, DKIM, DMARC, SPF email authentication.
- Microsoft 365 Enhancement Score monitoring.
- Ultimate MDR — 24/7 managed detection and response covering IT and (where in scope) OT environments.
- Advanced Multi-Factor Authentication (AMFA) with FIDO2 keys for owners, operations leaders, and privileged users.
- Password manager for the entire firm.
- Dark web monitoring for firm credentials.
- Advanced Mobile Device Management (AMDM) — essential for firms with field service technicians, mobile dispatchers, and operations managers accessing systems from personal devices.
- Identity Threat Detection and Response (ITDR).
- Security compliance program — ITAR for firms serving US defense supply chains, CTPAT for cross-border logistics, SOC 2 for firms with enterprise customer contracts.
Advanced cybersecurity (Gold and Platinum)
Platinum additions
- Ultimate MDR — 24/7 managed detection and response covering IT and (where in scope) OT environments.
- Advanced Multi-Factor Authentication (AMFA) with FIDO2 keys for owners, operations leaders, and privileged users.
- Password manager for the entire firm.
- Dark web monitoring for firm credentials.
Platinum additions
- Advanced Mobile Device Management (AMDM) — essential for firms with field service technicians, mobile dispatchers, and operations managers accessing systems from personal devices.
- Identity Threat Detection and Response (ITDR).
- Security compliance program — ITAR for firms serving US defense supply chains, CTPAT for cross-border logistics, SOC 2 for firms with enterprise customer contracts.
ERP, MES, WMS, and TMS support
ERP platforms
Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Finance and Supply Chain, Microsoft Dynamics NAV and GP (legacy), SAP Business One, SAP S/4HANA (for larger SMB implementations), NetSuite, Epicor Kinetic (manufacturing) and Epicor Prophet 21 (distribution), Sage X3, Sage 300, Infor, Odoo, Acumatica, Visual Enterprise, Exact Macola, Priority ERP. GAM Tech handles tenant administration, security configuration, user provisioning, Microsoft 365 integration, backup, and migration between platforms.
Manufacturing Execution Systems (MES) and shop floor
Shop floor connectivity, OEE monitoring (overall equipment effectiveness), MES platforms including Siemens Opcenter, Rockwell FactoryTalk, and specialty vertical MES platforms. GAM Tech provides network connectivity, device hardening, patch management (where vendor-supported), and secure integration between MES and ERP.
Warehouse Management Systems (WMS)
Manhattan Associates, HighJump (now Körber), SAP EWM, Microsoft Dynamics Supply Chain, Blue Yonder, Oracle WMS, Infor WMS, and specialty 3PL WMS platforms. GAM Tech handles RF scanner provisioning, mobile terminal management, label printer administration, and WMS-to-TMS integration.
Transportation Management Systems (TMS)
McLeod, TMW (now Trimble), Oracle Transportation Management, SAP TM, Shaw Tracking, Isaac Instruments, Omnitracs, and other TMS and ELD platforms. GAM Tech supports installation, administration, driver device management, and TMS-to-WMS integration.
EDI and supply chain integration
EDI (electronic data interchange) with customers and suppliers, API integrations with trading partners, portal integrations with major retailers (Walmart, Loblaw, Metro, Sobeys, Costco), and customs integration (CBSA ACROSS, CARM). GAM Tech handles connectivity, security, monitoring, and troubleshooting.
OT/IT convergence and shop floor cybersecurity
Modern manufacturing and logistics operations run connected devices that are not traditional workstations PLCs, HMIs, SCADA systems, connected machinery, warehouse automation, autonomous vehicles, RFID infrastructure, environmental monitoring. These devices often ship with weak default security, limited patch support, and no built-in encryption.
GAM Tech's OT security approach:
- Network segmentation isolating OT environments from general-purpose IT networks — a Purdue-model-aligned architecture tuned to your firm's complexity.
- Device inventory and lifecycle tracking — every connected OT asset documented, firmware version tracked, end-of-support dates flagged.
- Vendor-supported patching where available; compensating controls (network isolation, access restrictions, monitoring) where device patching is not available.
- Access control for OT management interfaces, replacing default passwords, enforcing MFA where supported.
- Monitoring for anomalous behaviour from OT devices — early warning for device compromise, malfunction, or unauthorized configuration change.
- Documented OT device retirement procedures.
- Coordination with your OT vendors on security advisories and patch availability.
Compliance for Canadian manufacturers and logistics firms
GAM Tech's technology controls support compliance with:
- SOC 2 — increasingly required for firms selling to enterprise customers with vendor security assessments.
- ITAR (International Traffic in Arms Regulations) and CGP (Controlled Goods Program) technology controls — for firms in defense supply chains or handling controlled technology.
- C-TPAT (Customs-Trade Partnership Against Terrorism) and PIP (Partners in Protection) — technology components of secure supply chain membership.
- FSVP (Food Safety Verification Program) and PCF (Preventive Controls for Food) technology requirements — for food and beverage manufacturers.
- Transport Canada technology requirements for logistics firms — ELD compliance, hours-of-service, electronic manifests.
- CRA requirements for inventory, inter-company transactions, and transfer pricing documentation.
- Provincial labour and occupational health technology components (electronic timecards, documented training records).
- PIPEDA baseline for personal information handling, with provincial overlays as applicable.
AI and Microsoft Copilot for Canadian manufacturing and logistics
AI is reshaping manufacturing and logistics across the business predictive maintenance, demand forecasting, quality inspection, document automation, and administrative acceleration. Microsoft Copilot accelerates office workflow; sector-specific AI tools target production and operations.
- Microsoft 365 Copilot deployment and governance — permissions audit before activation, phased rollout, role-specific training (operations, procurement, sales, finance use Copilot differently), ongoing governance.
- Sector-specific AI tool support — predictive maintenance platforms, computer vision quality inspection, demand forecasting tools, route optimization AI for logistics firms.
- AI governance for manufacturing — written policies covering operational technology AI use, mandatory human review for safety-critical AI output, and documentation of AI involvement in quality decisions.
- Vendor evaluation — your Client Success Manager keeps your firm current on AI tools entering the Canadian industrial market.
Transitioning from your current IT provider
Most manufacturers and logistics firms we onboard are leaving an incumbent IT provider. The transition is high-risk because production and shipping cannot stop. GAM Tech handles manufacturing and logistics transitions as a documented project, with operations protected throughout.
- Discovery (weeks 1-2): environment audit, OT device inventory, ERP/MES/WMS/TMS assessment, user roster, security baseline.
- Knowledge transfer (weeks 2-3): structured handoff from outgoing provider, documented Transition Memorandum.
- Agent and tool deployment (weeks 3-5): monitoring, EDR, patching, management agents deployed with zero production disruption.
- Security baseline hardening (weeks 4-7): MFA rollout, Secure Score improvements, backup verification, OT segmentation review.
- Steady-state operation (week 8 onward): first quarterly business review at 90 days.
- Change management throughout — user communications, training, documented FAQ. No shutdowns, no production delays.
Our Service Plans
Silver
Managed IT with baseline cybersecurity
Starting at $110 per managed device per month with a $1,000 monthly minimum. Appropriate for small manufacturers and distributors (up to 25 users) with standard workflows.
Gold
Enhanced managed IT with Ultimate MDR
Everything in Silver, plus Ultimate MDR, Advanced MFA, dark web monitoring, password manager. Appropriate for mid-market manufacturers with connected OT, multi-shift operations, or elevated supply-chain security requirements.
Platinum
Full-scope managed IT with Breach Recovery Guarantee
Everything in Gold, plus ITDR, Advanced Mobile Device Management, security compliance program, Breach Recovery Guarantee. For firms with 75+ users, multi-facility operations, or regulatory scope.
Frequently asked questions
GAM Tech supports Microsoft Dynamics 365 Business Central, Dynamics 365 Finance and Supply Chain, Dynamics NAV and GP (legacy), SAP Business One, SAP S/4HANA, NetSuite, Epicor Kinetic and Prophet 21, Sage X3 and Sage 300, Infor, Odoo, Acumatica, Visual Enterprise, Exact Macola, Priority ERP, and specialty vertical ERP platforms. Services include tenant administration, security configuration, user provisioning, Microsoft 365 integration, backup, and migration between platforms.
Yes. GAM Tech provides OT security including network segmentation isolating OT from IT (Purdue-model-aligned), device inventory and lifecycle tracking, vendor-supported patching where available, compensating controls where patching is not available, access control for OT management interfaces, monitoring for anomalous OT behaviour, and documented OT device retirement procedures. We coordinate with your OT vendors on security advisories.
GAM Tech delivers ERP migration as a project included in your managed IT plan — not billed hourly. Typical scope includes current state assessment, data mapping, pilot testing, data validation, phased cutover, user training, and post-migration support. ERP migration timelines vary significantly by platform complexity; typical mid-market ERP transitions run 120 to 240 days from kickoff to steady state.
A 5-minute response from ticket submission to first human engagement, delivered on 99%+ of tickets, 24 hours per day, 7 days per week. For critical production incidents (ERP outage, shop floor connectivity loss, warehouse system failure), escalation to senior engineering is immediate before the next shift starts, before the next shipping cutoff, before the next order queue builds up.
Yes. GAM Tech provides technology controls supporting C-TPAT (Customs-Trade Partnership Against Terrorism), PIP (Partners in Protection), ITAR (International Traffic in Arms Regulations), CGP (Controlled Goods Program), and other supply chain security frameworks relevant to Canadian manufacturers and logistics firms. We provide the technology environment and controls; your firm's compliance officer or trade compliance lead remains responsible for the compliance determination.
WMS: Manhattan Associates, HighJump (now Körber), SAP EWM, Microsoft Dynamics Supply Chain, Blue Yonder, Oracle WMS, Infor WMS, and specialty 3PL WMS. TMS: McLeod, TMW (now Trimble), Oracle Transportation Management, SAP TM, Shaw Tracking, Isaac Instruments, Omnitracs. GAM Tech handles RF scanner provisioning, mobile terminal management, driver device management, and system integration.
Yes. GAM Tech supports EDI integrations with trading partners including major Canadian retailers (Walmart, Loblaw, Metro, Sobeys, Costco), API integrations with portals, and customs integration (CBSA ACROSS, CARM). Services include connectivity, security configuration, monitoring, and troubleshooting.
GAM Tech configures client environments with Canadian data residency wherever possible — Canadian-hosted Microsoft 365 tenants (Canada Central or Canada East regions), Canadian-hosted or Canadian-replicated backup, and vendor platforms selected for Canadian data residency commitments. For firms with specific jurisdictional requirements, we confirm the configuration before engagement.
Yes. GAM Tech supports Microsoft 365 Copilot deployment and governance, predictive maintenance AI platforms, computer vision quality inspection tools, demand forecasting AI, route optimization AI for logistics firms, and sector-specific AI platforms. Services include vendor evaluation, procurement, deployment, integration with your existing stack, and governance review.
GAM Tech runs manufacturing transitions as a documented 60-90 day project — included in your managed IT plan. The transition protects production throughout: agent deployment and background hardening proceed during normal operations, cutover events are planned around production schedules, and we work shoulder-to-shoulder with your operations team during critical windows. No shutdowns, no production delays.
Partner with GAM Tech
If you're reading this page, your firm is probably at a decision point current IT provider not delivering, firm has grown past provider's capability, or you're preparing for a growth phase and want a technology partner who understands manufacturing or logistics rather than treating you like a generic SMB.
GAM Tech supports Canadian manufacturers, distributors, and logistics firms with Canadian-owned, SOC 2 certified, B Corp verified managed IT and cybersecurity, from eight offices across the country, with a 5-minute response commitment, dedicated Client Success Manager, and IT projects included in your monthly fee.
Book a free 30-minute consultation to walk through your firm's current state, decision timeline, and what a GAM Tech engagement would look like.
— Adrian Ghira, Managing Partner, GAM Tech
Get started today!
Don’t wait to take control of your IT. Schedule your free consultation with GAM Tech today, and start building a stronger, more resilient IT foundation for your business